Frequently Asked Questions

If your question is not answered here, or to schedule your complimentary cake tasting appointment, please call us at 215-247-7374.

 

How much will a Bredenbeck’s Bakery wedding cake cost?

Our cakes start at $4.25 per serving. Pricing is determined based upon the complexity of your cake: how much labor is involved, and the materials and ingredients used to create it.

 

What is included in my package with my venue?

If your cake is included with your venue, a pound cake iced in buttercream with buttercream design is included. Flavors included vary depending on venue. Please use this as a guide to how much detail is covered for the design.

 

When should I book my complimentary wedding cake tasting?

We want to make sure we can accommodate all the couples who are interested in tasting our wedding cakes. We suggest you contact us at least three weeks in advance of your desired appointment date.

 

When do you schedule tastings?

We schedule tastings appoinments for every day but Thursdays. Please call us at 215-247-7374 for details.

How long will my cake tasting and consultation take?

We allow an hour so that you can have enough time to design a cake that perfectly fits you.

 

What should I bring with me for my tasting/consultation?

Please come with a cake budget in mind, so that we can be sure to stay on track with what you want to spend. Also, we welcome pictures or sketches of the cake you have in mind. (If you don’t have any, don’t worry! We have plenty of ideas and photos to share with you.)

 

What if I have to cancel my appointment?

If you must cancel, please contact us at least 48 hours before your scheduled appointment. We often have a waiting list of couples who would like an appointment, so we can accommodate them during that time.

 

Do you require a deposit at my appointment in order to reserve my wedding date?

No. However, we do require a 50% deposit at time of contract, and payment in full three weeks prior to your wedding date. Please contact us for details.

Do you deliver your cakes?

Yes! delivery fees are based upon time and mileage round trip.

 

How many people can I bring with me to the tasting and where will it take place?

Our tasting room can comfortably fit you and three other guests. The tasting room is located on our third floor. If you are planning to bring more people with you, or are unable to make it up two flights of steps, please let the bakery know in advance so that we may plan accordingly. 

 

What should I do with my top tier?

To Freeze:

1. Place top tier of cake in freezer unwrapped for 5-6 hours.

2. Remove cake and cover it with clear plastic wrap.

3. Seal with heavy duty aluminum foil to prevent freezer burn.

4. Replace cake in bakery box and close. Place in freezer.

 

To Defrost:

1. Remove from freezer at least 5-6 hours before serving.

2. Remove cake from box. Remove aluminum foil and plasticwrap.

3. Set cake out at room temperature until completely thawed.

4. Cut cake and serve with champagne! Enjoy!

If your question is not answered here, please call us at

215-247-7374.

 

How much will a Bredenbeck’s Bakery custom cake cost?

Our cakes start at $4.25 per serving. Pricing is determined based upon the complexity of your cake: how much labor is involved, and the materials and ingredients used to create it.

 

Is Bredenbeck's Bakery a nut free zone?

No, we do make some nut free products but they are not baked in a nut free zone.

 

Can fondant be refrigerated?

We suggest not to refrigerate fondant cakes. That is why we also suggest not to have a filling that needs to be refrigated inside a fondant cake.

 

 

Do you have any gluten free products?

We work with a gluten free baker who provides us with delicious gluten free cakes that we decorate. We would need a 48 hour notice to do so.

 

Do you make eggless, sugar free, and dairy free cakes?

Yes, we can make any variety of these cakes. We just need a 48 hour notice to do so. We do not make vegan cakes. 

 

Do you deliver?

Yes. We offer delivery 7 days a week. The cost depends on where the cake is going.

 

What is your return policy?

Our desire is for each of our customers to be 100% satisfied with their purchase.  All products are the responsibility of the customer once it leaves our bakery.  If for some reason, you are unsatisfied, please contact the bakery immediately.  The managers and owner will work together to resolve your situation in an individual and timely manner. Due to handcrafted nature of our products, there will not be a cash refund given. In some cases, we will offer to fix a mistake, replace a cake, or provide a gift certificate towards a future purchase.

 

 

If I drop off personal property, how long will the bakery keep it for me?

Our customers can drop off photos (although we do prefer the documents sent via email) for our sweet art cakes.  The bakery will keep the pictures for 3 months, before discarding the items.  We will give you a reminder call if you forget to pick them up within that time frame. 

 

 

What if I want to cancel my cake order prior to pick up?

We do require a 48 hour notice for any cake cancellations.  For all large orders, we do ask for a deposit.  If that deposit is placed on a credit card, and the cake is cancelled, there will be a 3.5% charge subtracted from your deposit total.   

Wedding Questions

Wedding Questions

General Questions

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8126 Germantown Ave. Philadelphia, PA 19118  | sales@bredenbecks.com  |  Tel. 215-247-7374

© 2017 by Bredenbeck's Bakery 

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